Keep your Service Manager CMDB in accurate shape!

One of the big advantages of using Service Manager as your Configuration Manager Database (CMDB) is the connector framework. By using the connector framework you are able to establish out-of-the box connections to your infrastructure – Active Directory – and System Center components like Configuration Manager-, Operations Manager and Virtual Machine Manager. Hereby you can easily gather and centrally store all relevant information into a single place which forms the basis for your IT Service Management (ITSM) processes.

One of the major challenges of a CMDB is to keep the – information contains – up to date and accurate. Also herein the connector framework have an important role to (automatically) update Configuration Items (CI) from different sources (connector framework).

A while ago Travis Wright (who else…) wrote a blog post regarding the behavior of what happens with CI’s in the CMDB when deleted from Active Directory and what permissions are required by the run-as account that is used for the AD connector.

In this post I’ll walkthrough how to configure and set proper rights for the run-as account used by the AD connector. Continue reading “Keep your Service Manager CMDB in accurate shape!”

Issue installing Update Release(s) for System Center 2012 R2 Service Manager

Last night I was facing an annoing issue which prevents me from installing Update Rollup 2 for System Center 2012 R2 Service Manager systems. I’d no clue because the logging wasn’t telling me anything usefull information!

image Continue reading “Issue installing Update Release(s) for System Center 2012 R2 Service Manager”

Cumulative Update 3 for System Center Service Manager 2010 SP1 (KB2588492) released!

Cumulative Update 3 (CU3) KB 2588492 for Microsoft System Center Service Manager 2010 Service Pack 1 (SP1) is available for download from the Microsoft Download website. This cumulative update is a rollup of fixes for System Center Service Manager 2010 SP1. It supersedes SP1 Cumulative Update 2 (CU2) and contains a superset of the fixes that are provided in SP1 CU2. It can be applied to SP1 CU2 or directly to a Service Manager 2010 SP1 installation.

Included in this update are fixes for the following issues:

•    Management Pack Import: When a data type is a decimal sometimes the decimal becomes an integer

•    Corruption of the Type ManagementEntity table when importing a type extension

•    Updates to properties are not brought forward to DW if updates to the instances happens in the same transaction or right before deleting the instance

•    AD Connector not bringing in new updates

•    When you create a new CR by using the new CR form, clicking the Apply button sometimes creates a duplicate record

•    Console intermittently freezes when you update/creating incident and clicking apply

•    HealthService does not stop at the end of SP1 DW update if previous start action takes too long

•    When opening the SCSM console on client computers and server the Reporting Wunderbar does not appear

•    High CPU in monitoringhost.exe when you create or updating an incident that triggers a notification workflow

This update contains a set of bug fixes to the Service Manager 2010 SP1 release. It should be applied to all Service Manager 2010 SP1 server installations and to any Authoring Tool installations. There are three executable files available:

1.    SCSM2010SP1_CU_KB2588492_i386_7.0.6555.128_EN.exe or SCSM2010SP1_CU_KB2588492_AMD64_7.0.6555.128_EN.exe. These executables contain the cumulative update package and should be applied to all Service Manager server installations.

2.    KB2542118_MPLibraryUpdate_AuthoringTool.exe. This executable contains the updated management packs and should be applied to any local Authoring Tool installations to make them compatible with the server.

Please see KB 2588492 for additional detail and installation instructions. Cumulative Update 3 for System Center Service Manager 2010 SP1 (KB2588492) can be downloaded here.

Service Manager 2012 CTP2 is Released (TAP Only) #sysctr

The Service Manager Product team by Travis Wright announced the Service Manager 2012 CTP2 release which is currenlty available only to TAP customers/partners.

Just wanted to let you know about another important milestone which has been reached in the SCSM 2012 development lifecycle. We have released the CTP2 build to TAP customers and partners on schedule. This will be the final non-public release before we get to the public beta towards the end of Q3 CY 2011. I’m sure you are all anxious to get your hands on SCSM 2012 bits, but unfortunately this is still a release that is limited to TAP customers and partners. I will be posting some new extensive demo videos in the next week or two so that you can all see what is coming and where we are at.

Official announcement:

We are proud to announce the release of System Center Service Manager 2012 CTP2, which is feature complete and higher quality than any previous release of Service Manager. This release will be available to TAP customers and partners via Microsoft Connect and delivers the ability to upgrade from SCSM 2010 SP1 with improved scale / performance and numerous enhancements that will benefit System Center customers and partners.
Continue reading “Service Manager 2012 CTP2 is Released (TAP Only) #sysctr”

Reporting Data Warehouse Management Server is currently unavailable #sysctr


I’m using Service Manager 2010 SP1 administrator console (7.0.6555.115) managing Service Manager 2010 SP1 (7.0.6555.115) from my personal laptop which isn’t member of the domain where Service Manager resides in.

Problem Description

We noticed that when you’re opening the Service Manager Administrator console a massage box pops up saying the Reporting Data Warehouse Management Server is currently unavailable. This behavior also occurs on domain joined workstations.

Both Reporting and Data Warehouse ‘wunderbars‘ are not shown. Normally this might indicate the Data Warehouse server is unavailable. This behavior can have several reasons (network, SQL, etc.) but when available both ‘wunderbars‘ appears automatically within time. But unfortunately not in our scenario. Continue reading “Reporting Data Warehouse Management Server is currently unavailable #sysctr”

Software Deployment with Windows #Intune Beta July #sysctr

July 11th Microsoft announced the beta of the next there next release of Windows Intune.

Some key new features include:

  • Simplify the task of distributing software and updates – In addition to Microsoft patches and updates, you can now use Windows Intune to deploy third-party applications and updates to your managed PCs.
  • Manage all your software licenses. If you need a better way to manage all your software licenses, look no further. Now you can upload and track Microsoft Retail and OEM licenses and third-party license agreements in addition to Microsoft Volume License agreements.
  • Get better hardware reporting. We’ve made it simple for you to view or create reports on hardware data—including manufacturer, chassis type, available disk space, installed memory, and CPU speed.

In this post I will elaborate on the operation of software distribution, something that many have looked forward to it. I assume a scenario that all your workstations are currently already managed by Windows Intune. Continue reading “Software Deployment with Windows #Intune Beta July #sysctr”

System Center Service Manager – Exchange Connector 2.0 Released #sysctr

The System Center Service Manager – Exchange Connector connects Service Manager to Exchange for processing incoming emails related to incidents and change requests. The emails can update the incident action log or change the status of an incident to resolved or closed. Incoming emails with special keywords allow a change request reviewer to approve or reject a review activity and activity implementers can mark activities assigned to them as completed. The Send Email solution allows analysts to send messages to users via email from the console. Continue reading “System Center Service Manager – Exchange Connector 2.0 Released #sysctr”

Service Manager 2010 SP1 Cumulative Update 2 (CU2) is released

The Servce Manager product team announced this week a cumulative update which is a rollup of fixes for System Center Service Manager 2010 SP1. It can be applied to SP1 CU1 or directly to a Service Manager 2010 SP1 installation. This update contains a set of bug fixes to the Service Manager 2010 SP1 release. Continue reading “Service Manager 2010 SP1 Cumulative Update 2 (CU2) is released”

Customize your Service Manager 2010 Portal #sysctr

The feedback on the self-service portal has consistently been that it needs to be more customizable. That is by far the #1 feedback item on SCSM 2010. The types of desired customizations typically fall into these categories:

  • change the text shown in a label
  • hide buttons or web parts
  • change the style (colors, fonts, etc.)
  • change the layout
  • show more or less information
  • add additional capabilities
  • add languages or allow users to choose which language the portal is displayed in

Most of these things ideally would be configurable options on the web parts and there would be some sort of administrative UI which allowed you to change these things. Making things like that configurable via an admin experience requires significant development and test time which unfortunately we didn’t have in the 2010 product development cycle. That is what we are shooting for in the vNext version (currently code named “R2”) of the SCSM portal that we are super excited to show you at the Microsoft Management Summit for the first time. The vNext portal will be based on SharePoint 2010 (any version including Foundation). It will be made up of web parts. You can change the text shown on labels, change fonts, change the style, change the layout, etc. using standard SharePoint administrative experiences and tools. It will be relatively easy to add new content to the portal by creating web parts that use the SDK and plugging them into the SharePoint site. You will also be able to add languages or change display strings by modifying the string resource files. We will let the user choose which language they want to display the console in. The portal will be a single SharePoint site instead of an analyst portal and an end user portal, but the user experience will be role based so people only see what they need to see. In short, it will be what we all wished the SCSM 2010 portal could have been.

Continue reading “Customize your Service Manager 2010 Portal #sysctr”

Service Manager Roadmap Update – What’s Coming ?

At Tech Ed Africa and Tech Ed Europe in the past few weeks we have publicly unveiled more of the roadmap for Service Manager.  Below are a couple of the slides that were shared.

SP1 is a release that is focused only on the following things:

  • Bug fixes – includes all the bug fixes in cumulative updates 1, 2, and 3.
  • Support for SQL 2008 R2
  • 9 additional languages for the entire product (not just the portal)
    • Czech
    • Danish
    • Finnish
    • Swedish
    • Greek
    • Dutch
    • Norwegian
    • Portuguese (Portugal)
    • Polish

The next major release is currently called “R2” and will include:


As each of these areas is currently in design/development right now we aren’t really going into details about the specifics, but we did want to share with you some of the new and exciting things we are currently working on.  This next release will line up with the planned next SCOM, SCCM, and SCVMM releases.  We’ll update the connectors in SCSM as needed to work with those new versions as well.

Here’s the timeframes (unchanged from the announcement at MMS 2010):


V1, Authoring Tool, and Compliance/Risk MP are released now.  SP1 release is targeted for “around the end of the year”.  We are in the final testing phases now with zero bugs meeting the bar left to fix for SP1 right now.  The R2 beta will be sometime in the middle of CY 2011 and the R2 release in the second half of 2011.

The SCSM “R2” TAP program is in full swing now.  We have been demonstrating some of the new builds with these features already working to the TAP customers and partners to get feedback.  Great to see the rapid progress on new developments while also seeing customers rapidly adopting and deploying SCSM 2010

Source System Center Service Manager TechNet blog