Updated Microsoft Intune On-premises Connector for On-premises or Hosted Exchange

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For those who are using On-Premises Exchange or Hosted Exchange with Microsoft Intune (standalone) hereby a quick post to inform you the Microsoft Intune Exchange connector (5.0.6175.0) has been updated last month (March 2016). At time of writing no release notes were available what has been addressed with the updated connector.

Continue reading “Updated Microsoft Intune On-premises Connector for On-premises or Hosted Exchange”

Updated: Exchange Connector permissions changed in Configuration Manager Current Branch (1511 and higher)

Exchange Connector Current Branch

Note! Updated with additional permissions (Get-Mailbox) 04/28/2016

During a Configuration Manager Current Branch (1511) implementation I bumped into an issue configuring the Exchange Connector. After configuring the Exchange Connector, devices which are connected by Exchange were not successfully discovered and therefore not appearing in the admin console.

Continue reading “Updated: Exchange Connector permissions changed in Configuration Manager Current Branch (1511 and higher)”

System Center Service Manager – Exchange Connector 2.0 Released #sysctr

The System Center Service Manager – Exchange Connector connects Service Manager to Exchange for processing incoming emails related to incidents and change requests. The emails can update the incident action log or change the status of an incident to resolved or closed. Incoming emails with special keywords allow a change request reviewer to approve or reject a review activity and activity implementers can mark activities assigned to them as completed. The Send Email solution allows analysts to send messages to users via email from the console. Continue reading “System Center Service Manager – Exchange Connector 2.0 Released #sysctr”

Service Manager Exchange Connector in different domains #sysctr

Early this year, the Exchange connector for Service Manager was released. The Exchange Connector provides the following capabilities:

  • Create incident from email (replaces out of the box functionality; just turn it off)
  • The sending user is looked up in the CMDB and related to the incident as the affected user
  • The email subject becomes the incident title
  • The email body becomes the incident description
  • Update incident action log from email
  • Resolve or close incidents from email
  • Approve/reject change requests from email
  • Update change request “action log” from email
  • Mark manual activities completed from email
  • Add email file attachment to work items as attachments
  • Emails can be sent in from outside the organization
  • Emails can be sent from users which do not exist in the CMDB yet and a new user record will be created for them and related to the incident

Implementing Service Manager Exchange connector for a customer last week brings me to the following challange; the Service Manager setup is installed in domain X but the Exchange environment was installed in domain Y without any chains or trusts. Service Manager workflow Account (domain X) requires permissions to domain Y accessing the mailbox defined.

Continue reading “Service Manager Exchange Connector in different domains #sysctr”

System Center Service Manager Exchange Connector

The System Center Service Manager – Exchange Connector connects Service Manager to Exchange for processing incoming emails related to incidents and change requests. The emails can update the incident action log or change the status of an incident to resolved or closed. Incoming emails with special keywords allow a change request reviewer to approve or reject a review activity and activity implementers can mark activities assigned to them as completed. The SendEmail solution allows analysts to send messages to users via email from the console.

Feature Summary
This release is compatible with Service Manager 2010 SP1. It contains the final set of features for this version, including

  • Create incident from email
  • Update incident action log from email
  • Resolve or close incidents from email
  • Approve/reject change requests from email
  • Update change request “action log” from email
  • Mark manual activities completed from email
  • Add email file attachment to work items as attachments
  • Send notifications to users from the console

Exchange Connector is a welcome addition to the standard available Service Manager connectors. Besides the Exchange Connector, there are default connectors available for Active Directory, Operations Manager and Configuration Manager. The connector is operates with Microsoft Exchange 2007 SP3 or Exchange 2010 SP1 versions.

The Service Manager Exchange Connector can be downloaded here.

FullArmor Announces Worldwide Availability of Data Migration Tool for Microsoft Live@edu

Microsoft and FullArmor Will Offer MailPortal Migrator Tool at No Cost to Live@edu Customers

BOSTON–(BUSINESS WIRE)–FullArmor, a leader in enterprise policy management, today announced the availability of MailPortal Migrator, which simplifies the migration of on-premise Microsoft Exchange and Google Apps mail to the Microsoft Live@edu communications and collaboration service for educational institutions. FullArmor also announced that Microsoft has licensed MailPortal Migrator, and will make it available for free to Live@edu customers. It will be available for download from Microsoft and FullArmor after Microsoft’s Worldwide Partner Conference.

“With MailPortal Migrator, FullArmor is providing schools around the world a cost effective, efficient way to move from their existing mail and calendaring system to Live@edu”

“With MailPortal Migrator, FullArmor is providing schools around the world a cost effective, efficient way to move from their existing mail and calendaring system to Live@edu,” said Anthony Salcito, Vice President of Worldwide Education for Microsoft. “We are pleased to be able to provide this capability to our Live@edu community so IT administrators can quickly deploy a best of breed communications and collaboration infrastructure so students and teachers can be more productive.”

MailPortal Migrator extracts the data from Outlook PST files as well as Google Apps mailboxes and migrates the mail, calendar and contact information to a Live@edu mailbox. This tool can be used by an end user to migrate their personal mailbox. The scope of the migration is customizable so that the user or administrator can pick and choose which data elements to move. For example, MailPortal Migrator can migrate just mail, calendar, or contacts, or any combination of these three categories.

For education organizations interested in bulk migration, MailPortal Migrator Admin can be purchased directly from FullArmor and its authorized partners. This MailPortal Migrator Admin version was utilized by the Kentucky Department of Education in their process of migrating 700,000 student, teacher, and staff Exchange mailboxes to Live@edu, which was the largest and fastest Exchange to Live@edu migration to date.

“One of our key requirements was to provide local school districts options to address the migration of mail, calendar and contacts from our on-prem Exchange infrastructure to Live@edu. FullArmor’s solution made this possible for us,” said Chuck Austin from the Office of Education Technology of Kentucky. “Our technical team in cooperation with Microsoft Consulting Services and FullArmor did a fantastic job.”

“Educational institutions that want to take advantage of Live@edu face the complicated and time consuming task of migrating mail, calendar, and contact data to the Microsoft cloud platform,” said Rich Farrell CEO for FullArmor. “MailPortal Migrator automates this process and eliminates a major barrier to the adoption of Live@edu. We are pleased to license this to Microsoft to help alleviate this barrier and accelerate adoption.”

Pricing and Availability

MailPortal Migrator will be available for download at no cost from the Microsoft and FullArmor websites beginning July 19, 2010. MailPortal Migrator Admin can be purchased directly from FullArmor and its authorized partners.