The Enterprise Mobility Suite Portal Survival Guide

survival-guide I’m more than happy being your tour guide for today and walkthrough the various portals that the Microsoft Enterprise Mobility Suite (EMS) houses. For those who are involved with EMS, this might be a handy overview of all current available portals. I often heard  that it is not always clear which portal you need and where you can find it. In this blog I’ll do my best to cover all the portals including their purpose.

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Customize your Service Manager 2010 Portal #sysctr

The feedback on the self-service portal has consistently been that it needs to be more customizable. That is by far the #1 feedback item on SCSM 2010. The types of desired customizations typically fall into these categories:

  • change the text shown in a label
  • hide buttons or web parts
  • change the style (colors, fonts, etc.)
  • change the layout
  • show more or less information
  • add additional capabilities
  • add languages or allow users to choose which language the portal is displayed in

Most of these things ideally would be configurable options on the web parts and there would be some sort of administrative UI which allowed you to change these things. Making things like that configurable via an admin experience requires significant development and test time which unfortunately we didn’t have in the 2010 product development cycle. That is what we are shooting for in the vNext version (currently code named “R2”) of the SCSM portal that we are super excited to show you at the Microsoft Management Summit for the first time. The vNext portal will be based on SharePoint 2010 (any version including Foundation). It will be made up of web parts. You can change the text shown on labels, change fonts, change the style, change the layout, etc. using standard SharePoint administrative experiences and tools. It will be relatively easy to add new content to the portal by creating web parts that use the SDK and plugging them into the SharePoint site. You will also be able to add languages or change display strings by modifying the string resource files. We will let the user choose which language they want to display the console in. The portal will be a single SharePoint site instead of an analyst portal and an end user portal, but the user experience will be role based so people only see what they need to see. In short, it will be what we all wished the SCSM 2010 portal could have been.

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