Service Manager 2010 SP1 Cumulative Update 2 (CU2) is released

The Servce Manager product team announced this week a cumulative update which is a rollup of fixes for System Center Service Manager 2010 SP1. It can be applied to SP1 CU1 or directly to a Service Manager 2010 SP1 installation. This update contains a set of bug fixes to the Service Manager 2010 SP1 release. Continue reading “Service Manager 2010 SP1 Cumulative Update 2 (CU2) is released”

Customize your Service Manager 2010 Portal #sysctr

The feedback on the self-service portal has consistently been that it needs to be more customizable. That is by far the #1 feedback item on SCSM 2010. The types of desired customizations typically fall into these categories:

  • change the text shown in a label
  • hide buttons or web parts
  • change the style (colors, fonts, etc.)
  • change the layout
  • show more or less information
  • add additional capabilities
  • add languages or allow users to choose which language the portal is displayed in

Most of these things ideally would be configurable options on the web parts and there would be some sort of administrative UI which allowed you to change these things. Making things like that configurable via an admin experience requires significant development and test time which unfortunately we didn’t have in the 2010 product development cycle. That is what we are shooting for in the vNext version (currently code named “R2”) of the SCSM portal that we are super excited to show you at the Microsoft Management Summit for the first time. The vNext portal will be based on SharePoint 2010 (any version including Foundation). It will be made up of web parts. You can change the text shown on labels, change fonts, change the style, change the layout, etc. using standard SharePoint administrative experiences and tools. It will be relatively easy to add new content to the portal by creating web parts that use the SDK and plugging them into the SharePoint site. You will also be able to add languages or change display strings by modifying the string resource files. We will let the user choose which language they want to display the console in. The portal will be a single SharePoint site instead of an analyst portal and an end user portal, but the user experience will be role based so people only see what they need to see. In short, it will be what we all wished the SCSM 2010 portal could have been.

Continue reading “Customize your Service Manager 2010 Portal #sysctr”

Service Manager Roadmap Update – What’s Coming ?

At Tech Ed Africa and Tech Ed Europe in the past few weeks we have publicly unveiled more of the roadmap for Service Manager.  Below are a couple of the slides that were shared.

SP1 is a release that is focused only on the following things:

  • Bug fixes – includes all the bug fixes in cumulative updates 1, 2, and 3.
  • Support for SQL 2008 R2
  • 9 additional languages for the entire product (not just the portal)
    • Czech
    • Danish
    • Finnish
    • Swedish
    • Greek
    • Dutch
    • Norwegian
    • Portuguese (Portugal)
    • Polish

The next major release is currently called “R2” and will include:


As each of these areas is currently in design/development right now we aren’t really going into details about the specifics, but we did want to share with you some of the new and exciting things we are currently working on.  This next release will line up with the planned next SCOM, SCCM, and SCVMM releases.  We’ll update the connectors in SCSM as needed to work with those new versions as well.

Here’s the timeframes (unchanged from the announcement at MMS 2010):


V1, Authoring Tool, and Compliance/Risk MP are released now.  SP1 release is targeted for “around the end of the year”.  We are in the final testing phases now with zero bugs meeting the bar left to fix for SP1 right now.  The R2 beta will be sometime in the middle of CY 2011 and the R2 release in the second half of 2011.

The SCSM “R2” TAP program is in full swing now.  We have been demonstrating some of the new builds with these features already working to the TAP customers and partners to get feedback.  Great to see the rapid progress on new developments while also seeing customers rapidly adopting and deploying SCSM 2010

Source System Center Service Manager TechNet blog

Open Beta for Microsoft System Center Service Manager 2010 IPD Guide—Now Available for Download!


The Infrastructure Planning and Design team is working on a new guide: Microsoft System Center Service Manager 2010. Get the beta by visiting the Connect
website at

This IPD guide takes the IT architect through an easy-to-follow process for successfully designing the servers and components for a System Center Service
Manager implementation, resulting in a design that is sized, configured, and appropriately placed to deliver the stated business benefits, while also considering the performance, capacity, and fault tolerance of the system.

The guide covers these key steps in the System Center Service Manager infrastructure design process:

  • Defining the project scope by identifying the necessary System Center Service Manager features, the requirements of the process management packs, and the
    targeted population of the organization.
  • Mapping the selected features and scope to determine the required server roles.
  • Designing the fault tolerance, configuration, and placement of the management servers, portals, and supporting SQL Server databases.

The IPD Guide for System Center Service Manager 2010 can help you reduce planning time and costs, and ensure a successful rollout of System Center
Service Manager—helping your organization to more quickly benefit from this platform for automating and adapting IT Service Management best practices such
as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL).


Tell us what you think!
Download the beta guide and please provide us with the following:

1. Your honest feedback. No matter what it is or how you phrase it, we can handle it.

2. Your edits and comments in the doc. Please open the doc, add comments, and use track changes to show us what changes you would make.

3. A marked-up doc sent to us by email at by November 9, 2010.


Benefits for participation:

  • You get an early look at the guide.
  • You will be listed on the acknowledgments page for providing useable feedback.

We appreciate your input and will work to make each guide as helpful and useful as possible. Infrastructure Planning and Design streamlines the planning process by:

  • Defining the technical decision flow through the planning process.
  • Listing the decisions to be made and the commonly available options and considerations.
  • Relating the decisions and options to the business in terms of cost, complexity, and other characteristics.
  • Framing decisions in terms of additional questions to the business to ensure a comprehensive alignment with the appropriate business landscape.


Tell your peers about IPD guides!

Please forward this mail to anyone who wants to learn more about Infrastructure Planning and Design guides.

Join the Beta Program

Subscribe to the IPD beta program and we will notify you when new beta guides become available for your review and feedback. These are open beta downloads. If you are not already a member of the IPD Beta Program and would like to join, follow these steps:

1. Go here to join the IPD beta program:

If the link does not work for you, copy and paste it into the Web browser address bar.

2. Sign in using a valid Windows Live ID.

3. Enter your registration information.

4. Continue to the IPD program beta page, scroll down to Infrastructure Planning and Design, and click the link to join the IPD beta program.

Already a member of the IPD beta program? Go here to get the latest IPD beta downloads:

Related Resources

Check out all the Infrastructure Planning and Design team has to offer! Visit the IPD page on TechNet,, for additional information,
including our most recent guides.