System Center Service Manager Exchange Connector

The System Center Service Manager – Exchange Connector connects Service Manager to Exchange for processing incoming emails related to incidents and change requests. The emails can update the incident action log or change the status of an incident to resolved or closed. Incoming emails with special keywords allow a change request reviewer to approve or reject a review activity and activity implementers can mark activities assigned to them as completed. The SendEmail solution allows analysts to send messages to users via email from the console.

Feature Summary
This release is compatible with Service Manager 2010 SP1. It contains the final set of features for this version, including

  • Create incident from email
  • Update incident action log from email
  • Resolve or close incidents from email
  • Approve/reject change requests from email
  • Update change request “action log” from email
  • Mark manual activities completed from email
  • Add email file attachment to work items as attachments
  • Send notifications to users from the console

Exchange Connector is a welcome addition to the standard available Service Manager connectors. Besides the Exchange Connector, there are default connectors available for Active Directory, Operations Manager and Configuration Manager. The connector is operates with Microsoft Exchange 2007 SP3 or Exchange 2010 SP1 versions.

The Service Manager Exchange Connector can be downloaded here.

Service Manager Roadmap Update – What’s Coming ?

At Tech Ed Africa and Tech Ed Europe in the past few weeks we have publicly unveiled more of the roadmap for Service Manager.  Below are a couple of the slides that were shared.

SP1 is a release that is focused only on the following things:

  • Bug fixes – includes all the bug fixes in cumulative updates 1, 2, and 3.
  • Support for SQL 2008 R2
  • 9 additional languages for the entire product (not just the portal)
    • Czech
    • Danish
    • Finnish
    • Swedish
    • Greek
    • Dutch
    • Norwegian
    • Portuguese (Portugal)
    • Polish

The next major release is currently called “R2” and will include:


As each of these areas is currently in design/development right now we aren’t really going into details about the specifics, but we did want to share with you some of the new and exciting things we are currently working on.  This next release will line up with the planned next SCOM, SCCM, and SCVMM releases.  We’ll update the connectors in SCSM as needed to work with those new versions as well.

Here’s the timeframes (unchanged from the announcement at MMS 2010):


V1, Authoring Tool, and Compliance/Risk MP are released now.  SP1 release is targeted for “around the end of the year”.  We are in the final testing phases now with zero bugs meeting the bar left to fix for SP1 right now.  The R2 beta will be sometime in the middle of CY 2011 and the R2 release in the second half of 2011.

The SCSM “R2” TAP program is in full swing now.  We have been demonstrating some of the new builds with these features already working to the TAP customers and partners to get feedback.  Great to see the rapid progress on new developments while also seeing customers rapidly adopting and deploying SCSM 2010

Source System Center Service Manager TechNet blog

System Center Experts Live….

Experts Live is het kennis evenement rondom Microsoft Infra & Security, Unified Communication, Virtualisatie en Management met System Center. Op 4 november organiseren we een ‘Special’ met sprekers van diverse productgroepen van Microsoft uit de USA en specialisten met o.a. een Microsoft MVP status. In de breakout sessies worden o.a. System Center Service Manager, System Center Configuration, Hyper-V en Private Cloud mogelijkheden hands-on gedemonstreerd.

Dit event biedt je de unieke mogelijkheid om direct met de diverse product groepen in contact te komen. Met ondermeer Wally Mead en Travis Wright beschikt dit event over een zeer sterke System Center cast! ‘Prettige’ bijkomstigheid…geen Berlijn, Las Vegas of Barcelona…nee gewoon in Nederland ;-)