One of the big advantages of using Service Manager as your Configuration Manager Database (CMDB) is the connector framework. By using the connector framework you are able to establish out-of-the box connections to your infrastructure – Active Directory – and System Center components like Configuration Manager-, Operations Manager and Virtual Machine Manager. Hereby you can easily gather and centrally store all relevant information into a single place which forms the basis for your IT Service Management (ITSM) processes.
One of the major challenges of a CMDB is to keep the – information contains – up to date and accurate. Also herein the connector framework have an important role to (automatically) update Configuration Items (CI) from different sources (connector framework).
A while ago Travis Wright (who else…) wrote a blog post regarding the behavior of what happens with CI’s in the CMDB when deleted from Active Directory and what permissions are required by the run-as account that is used for the AD connector.
In this post I’ll walkthrough how to configure and set proper rights for the run-as account used by the AD connector. Continue reading “Keep your Service Manager CMDB in accurate shape!”