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Service Manager Roadmap Update – What’s Coming ?

At Tech Ed Africa and Tech Ed Europe in the past few weeks we have publicly unveiled more of the roadmap for Service Manager.  Below are a couple of the slides that were shared.

SP1 is a release that is focused only on the following things:

  • Bug fixes – includes all the bug fixes in cumulative updates 1, 2, and 3.
  • Support for SQL 2008 R2
  • 9 additional languages for the entire product (not just the portal)
    • Czech
    • Danish
    • Finnish
    • Swedish
    • Greek
    • Dutch
    • Norwegian
    • Portuguese (Portugal)
    • Polish

The next major release is currently called “R2” and will include:


As each of these areas is currently in design/development right now we aren’t really going into details about the specifics, but we did want to share with you some of the new and exciting things we are currently working on.  This next release will line up with the planned next SCOM, SCCM, and SCVMM releases.  We’ll update the connectors in SCSM as needed to work with those new versions as well.

Here’s the timeframes (unchanged from the announcement at MMS 2010):


V1, Authoring Tool, and Compliance/Risk MP are released now.  SP1 release is targeted for “around the end of the year”.  We are in the final testing phases now with zero bugs meeting the bar left to fix for SP1 right now.  The R2 beta will be sometime in the middle of CY 2011 and the R2 release in the second half of 2011.

The SCSM “R2” TAP program is in full swing now.  We have been demonstrating some of the new builds with these features already working to the TAP customers and partners to get feedback.  Great to see the rapid progress on new developments while also seeing customers rapidly adopting and deploying SCSM 2010

Source System Center Service Manager TechNet blog

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