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Open Beta for Microsoft System Center Service Manager 2010 IPD Guide—Now Available for Download!


The Infrastructure Planning and Design team is working on a new guide: Microsoft System Center Service Manager 2010. Get the beta by visiting the Connect
website at

This IPD guide takes the IT architect through an easy-to-follow process for successfully designing the servers and components for a System Center Service
Manager implementation, resulting in a design that is sized, configured, and appropriately placed to deliver the stated business benefits, while also considering the performance, capacity, and fault tolerance of the system.

The guide covers these key steps in the System Center Service Manager infrastructure design process:

  • Defining the project scope by identifying the necessary System Center Service Manager features, the requirements of the process management packs, and the
    targeted population of the organization.
  • Mapping the selected features and scope to determine the required server roles.
  • Designing the fault tolerance, configuration, and placement of the management servers, portals, and supporting SQL Server databases.

The IPD Guide for System Center Service Manager 2010 can help you reduce planning time and costs, and ensure a successful rollout of System Center
Service Manager—helping your organization to more quickly benefit from this platform for automating and adapting IT Service Management best practices such
as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL).


Tell us what you think!
Download the beta guide and please provide us with the following:

1. Your honest feedback. No matter what it is or how you phrase it, we can handle it.

2. Your edits and comments in the doc. Please open the doc, add comments, and use track changes to show us what changes you would make.

3. A marked-up doc sent to us by email at by November 9, 2010.


Benefits for participation:

  • You get an early look at the guide.
  • You will be listed on the acknowledgments page for providing useable feedback.

We appreciate your input and will work to make each guide as helpful and useful as possible. Infrastructure Planning and Design streamlines the planning process by:

  • Defining the technical decision flow through the planning process.
  • Listing the decisions to be made and the commonly available options and considerations.
  • Relating the decisions and options to the business in terms of cost, complexity, and other characteristics.
  • Framing decisions in terms of additional questions to the business to ensure a comprehensive alignment with the appropriate business landscape.


Tell your peers about IPD guides!

Please forward this mail to anyone who wants to learn more about Infrastructure Planning and Design guides.

Join the Beta Program

Subscribe to the IPD beta program and we will notify you when new beta guides become available for your review and feedback. These are open beta downloads. If you are not already a member of the IPD Beta Program and would like to join, follow these steps:

1. Go here to join the IPD beta program:

If the link does not work for you, copy and paste it into the Web browser address bar.

2. Sign in using a valid Windows Live ID.

3. Enter your registration information.

4. Continue to the IPD program beta page, scroll down to Infrastructure Planning and Design, and click the link to join the IPD beta program.

Already a member of the IPD beta program? Go here to get the latest IPD beta downloads:

Related Resources

Check out all the Infrastructure Planning and Design team has to offer! Visit the IPD page on TechNet,, for additional information,
including our most recent guides.








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